How It Works
| Product information is retrieved from your website at regular intervals and referenced to our massive online database. The data does not get stored in the database, but instead ends up in a semantic repository that allows us to improve the quality of the results with the use of artificial intelligence. |
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After integrating the product advisor in your Webshop it can be used by your customers. The shopper is taken through a jargon free dialogue process that determines which products are most suitable.
The flexibility of the Smart Assistant extends to your customers, who can move freely within the dialogue process and see interim results as soon as the first question is answered.
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| Once the interactive dialogue process is complete, the results are ranked by relevance. This means that even if a customer chooses attributes that would lead to no suitable products found, the Smart Assistant still shows the items that best match the criteria. The attributes that are or are not included are clearly visible, allowing the customer to make an informed decision, without the frustration of having to restart the process. |
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The products can now be compared in more detail using the Smart Assistant comparison tool, which is included in the package. This includes many features that allow the customer to customize the page to show only relevant attributes, and easily add or remove items without leaving the page.
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| When customers select an item, they are then transferred to your existing shop, but can easily return by pressing the back button on the browser window. |
Test drive the Smart Assistant at www.esolda.com
